Secured Shopping

You can shop safely and securely, 24 hours a day 7 days a week, at WigVillaOnline.com because our Our shopping cart system uses COMODO Authentic SSL (Secure Sockets Layer) 128-bit encryption.

Payment Options

We accept the following credit cards: Visa, MasterCard, Discover and American Express.  Credit card charges will appear on your statement as Wig Villa Hair Supply Inc.

We also accept Cashiers Checks, Money Orders and personal checks (we process all personal checks thru Certergy so we will require your phone number with area code, drivers license number, the state that you live and your birth date).

Payment Options

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards could be made in the following way:

Mail Order

Please make out your Cashiers Check, Money Order or Personal Check to: Wig Villa.

Send your Cashiers Check, Money Order or Personal Check to:

Wig Villa
575 Central Ave
St. Petersburg, FL 33701

We will ship your item(s) after we have received your Cashiers Check, Money Order or Personal Check.

Payment Options

We use a secure server for your privacy and security. Online payment using the above mentioned credit cards could be made in the following way:

Return/Exchange Policy

WE DO NOT ACCEPT RETURNS ON ANY ITEMS. We will exchange for another item from the same manufacturer originally purchased (*excluding: EXTRAVA-GANZA BY HAIR-U-WEAR, RENE OF PARIS, LACEY COSTUME WIGS, TONY OF BEVERLY, NORIKO, RAQUEL WELCH, HENRY MARGU, HAIR-U-WEAR, PUT ON PIECES, FLAWLESS, EUROPEAN NATURALS, MOTOWN TRESS and EVA GABOR which do not accept returns or exchanges. This is a manufacturers policy and we have no authority over this policy).

Please see EXCHANGE POLICY section for detail on exchanges. Any items returned to us without a return for exchange authorization number (RMA) will not be accepted. Any items that are refused and sent back will incur a $35.00 restocking fee PER ITEM which will be charged to the original form of payment used to place the order. Cancellation of an order 24 hours after it is placed will incur the same $35.00 restocking PER ITEM. Balance will be issued as store credit only.

Credits

We do not issue any cash or credit card refunds. Credits are issued through online credit vouchers only. These vouchers are valid for purchase of any of the items in our collection at www.WigVillaOnline.com

Exchange Policy
 
We sell only premium quality new pieces. Therefore: Exchanged wigs or hairpieces must be in original condition as received with tags attached and no damage or wear. Request for exchange must be within 5 business days of receipt of product and have a Return for Exchange Merchandise Authorization (RMA) number assigned.

Merchandize accepted for exchange must be received within 8-business day after an RMA number has been issued. You will be notified of your RMA number via email. Return freight charges are pre-paid by the customer.

Click here to request a RMA number.

Shipping and handling fees are NON refundable. Collect shipping returns will be refused.

Request for Exchange

Request for exchange Merchandise Authorization number must be sent via e-mail to wigvilla@verizon.net. You will receive via e-mail an RMA# and return address to send your exchange. Do not send your exchange item without a RMA # ON THE OUTSIDE OF THE BOX. Without an RMA# on the outside of the box your package will not be accepted.

On a sheet of paper inside your package, please list the following:

Your original order number. *This is very important.

The reason for your exchange and the replacement style name, number, and color of your replacement piece.

Your ship to address and phone number.

Exchanges may only be made for another wig or hairpiece made by the same manufacturer as the piece being exchanged. Only one (1) exchange is allowed per item. There will be a $15 - $35 restocking fee plus shipping cost equal to your original shipping selection charged to your original payment method.

We can NOT ACCEPT ANY EXCHANGES for EXTRAVA-GANZA by HAIR-U-WEAR, RENE OF PARIS, NORIKO, RAQUEL WELCH, LACEY COSTUME WIGS, TONY OF BEVERLY, HENRY MARGU, HAIR-U-WEAR, PUTONPIECES, FLAWLESS, EUROPEAN NATURALS, MOTOWN TRESS & EVA GABOR products. This is a manufacturers policy and we have no authority over this policy. PLEASE CHOOSE CAREFULLY when purchasing an Extrava-ganza by Hair-U-Wear, Rene of Paris, Raquel Welch, Henry Margu, Hair-U-Wear, PutOnPieces, Flawless, Tony of Beverly, Lacey Costume Wigs, European Naturals, Motown Tress and Eva Gabor product. If any Rene of Paris, Extrava-ganza by Hair-U-Wear, Raquel Welch, Lacey Costume Wigs, Tony of Beverly, Henry Margu, Hair-U-Wear, PutOnPieces, European Naturals, Motown Tress or Eva Gabor Merchandise is returned to us there will be a $35.00 cancellation fee PER ITEM charged. There will be no credit applied for your purchase or return item.

Cancellation Fees

We will charge you a $35 PER ITEM cancellation fee if your order is returned to us because of a bad address or is refused upon delivery. Please check your address before using the submit button! Fill out ALL areas of the order form. We need your billing name, address and phone, shipping name, address and phone, and your EMAIL ADDRESS. If we cannot contact you about a problem with your order, your order will not be processed in a timely manner.

Back Orders

If a backorder occurs on your order, it will be promptly sent to you as soon as it arrives! If you don't receive it in a reasonable length of time, please let us know by sending us an email to: support@wigvillaonline.com.

Order Processing

Your order will be processed within 1-12 hours of you placing your order. All orders are placed with the manufacturer upon processing your order. Contingent on manufacturer availability your order will be shipped within 2-5 business days of your order being processed and placed with the manufacturer. At such time your item will be ground shipped. **Please Note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified.